Enhancement Ideas and Feature Requests

We’d love to request a dashboard-level feature that provides visibility into failed text messages—making it easy for users to identify, review, and resolve message delivery issues in real time.

We have 2 lines on text in church and when someone texts in on our next gen line and not our primary line we have to click we are responding from the next gen number. If we don't it will respond from the default (main) number. It confuses a lot of people because on our screens it's one continual thread, but on their screens they're getting text from 2 different numbers. If someone text in on a different line, I would love it if TIC would automatically respond with that same line.

When I am looking at a contact, I want the ability to create a message and send it to them without having to navigate to a different tab or page so I can easily send a message to that person when I'm looking at their contact.

When I send a text message, I want the ability to see if a person has read or opened the text, so it's easier to track engagement.

This is a long shot, but SendBlue and LinqBlue are sms/mms platforms and offer iMessage capability. It increases CTA/RIOs by 60%! By using Apple's imessage api for businesses, you can send videos, links, photos, and it all acts like it's coming from an iPhone. If you offered this feature (business iMessaging), we would 100% stay forever + pay extra.

When I have an After Hours Auto Reply set up, I want the ability to set the system to use a different message on different days so I do not have to manually change this.

When scheduling texts, I want the ability to set recurring texts so I don't have to schedule the same text repeatedly. For example, I want the ability to schedule the same text to be sent weekly.

When I'm texting, I want the ability to send more characters than 459 so I can spend more time communicating and less time trying to make my message at or under this limit.

When I am using the After Hours Auto Reply, I don't want these texts toward the allotment so I have more texts I can send personally to connect with my contacts instead of the auto reply messages using up my allotment.

When I create and schedule a detailed email it would be incredibly efficient and helpful to have a box to check that would generate and schedule a reminder text message for recipients to check their email that automatically goes out 10 minutes after the email without having to start the "New Message" process from scratch for that text. The most common feedback I get from our TIC recipients is they love receiving the "Be sure to check your email" text message that arrives shortly after the email. They often say that without it they would forget to check their email. For example, if a group is titled "Kid's Ministry" and someone in that ministry sends a weekly update via email through TIC, there could be a toggle to "Add reminder text". Users could create a default time delay (ie. 10 minutes from scheduled delivery of email) and message such as "Hi Parents, be sure to check your email for the latest updates from Kid's Ministry!" The system would always give the option to edit this default delay and message but it would be pre-populated and ready to confirm. The current process of clicking through "New Message", finding the group, titling the message, identifying the sender, composing the message, scheduling the message and then confirming....only to do it all again for the purposes of sending a reminder or companion text seems needlessly tedious. We often utilize emails with companion texts and find our open rates when emails are accompanied by text messages to be much higher. Please help us streamline/automate this process to better serve our congregation and be good stewards of our ministry leaders' time. Thanks!