Enhancement Ideas and Feature Requests

When I am using a Digital Receptionist, I want the ability to add more than 9 options so people can easily access the correct staff member in our staff directory.

When I'm setting up a Human Receptionist, I want the option to select a Team of Callers for this so each of them can be notified of the call at the same time before it goes to a Digital Receptionist

When I am using Talk In Church, I want the ability to have the system read their Caller ID before the number so I can better evaluate what kind of call it is/who is calling me

It would be helpful to have the ability to customize the email notifications sent to Teams. Specifically, adding the option to include the Team Name in the subject line would make backend routing and organization much smoother.

Would love the ability to call internal extensions through the Text In Church app, similar to an intercom system on a traditional landline setup. For example, being able to dial a colleague's extension directly from the app and have the call routed however that user has their routing set up, whether that is mobile, landline, or web. This would be especially useful for larger churches managing multiple staff members and departments.

For desktop phones, if an outside business calls us (returning a request for a cleaning quote or roofing, for example) we wont be able to see who is calling. It would be helpful to activate caller ID on incoming calls when people are not saved in our contact database already.

I would like to be able to record a conversation during a phone call. I could then refer to the phone call for clarifications on what was said and accountability.

When I'm in the Call History tab, I want the ability to call them back from this tab so it's easy to redial and connect with this person.

When I do not have calling, I still want the ability to set my own Text In Church voicemail greeting, so I have more control over what incoming callers hear.

When the system attempts to capture a voicemail, it is logged as "leaving voicemail." I would like to to say "Voicemail Capture Attempted" so that it is clear to me that the system is attempting to capture the voicemail. Then, when a voicemail recording is actually captured, say "Voicemail Captured, Notifying Calling Vmail" so it is clear to my User/Callers what each of the statuses mean.