Enhancement Ideas and Feature Requests

When someone calls our Text In Church number, they are added to our account as a contact. I want to have the option to turn this off, or choose if I want these contacts added so they do not automatically get added and then receive our mass texts when they should not.

When I receive an email notification for a voicemail, I want the transcript included in the email so I can easily see what the voicemail was about without having to go into the platform.

When we receive an incoming call, I want to be able to transfer it among my other staff members / users. I am able to transfer calls when I am calling out to them, but when I am receiving the call, the transfer is not available.

We would like to be able to transfer Talk In church calls between extentions.

When I have Talk In Church, I want the voicemail transcript to appear with the voicemail in the Inbox so I can easily access that information

When I answer an incoming call, I want the ability to put the call on hold so I can put them on hold while remaining on the call.

To better serve a wider range of churches and their diverse communities, we should explore adding an AI Voice option that produces higher quality recordings specifically for Spanish content.

When I am using Talk In Church, I would prefer to use a physical desktop phone so that I can have specific phones in certain locations throughout the church that are not tied to specific callers. Such as at my receptionist desk (volunteers) or in my kid's classrooms.

Allow users to create follow-up tasks directly from the voicemail page to ensure no important messages are missed. In the Voicemail action menu, then selecting "Create Task," a task creation form should pop up, pre-filled with details from the voicemail, such as the caller's name, contact information, and the voicemail transcription. The task should appear in the task management section and be linked to the original voicemail for easy reference.

Enable users to create tasks based on call history to follow up on missed or important calls. An action menu should be available next to each call entry; then a task creation form should pop up, filled with details from the call record, such as the caller's name and contact information. The task should now appear in the task management section and be linked to the original call record for easy reference.